FAQs

Ordering

How do I place an order?

Add the product(s) you wish to order in your shopping cart by clicking on the “add to Cart” button located next to the product image.  When you’re ready to complete your order, click “Continue Checkout” from within your cart and follow the instructions.

What payment options do you accept?

We accept Visa, MasterCard, Discover & American Express.  We also accept Paypal.

Can I cancel my order?

To cancel an order that has not yet shipped have your order number available and contact us by emailing info@mygenerationshop.com.   We are unable to process cancellations for items that have already shipped.

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy.  However, in some cases the visual representation may be approximate, or prints may vary.  If you are not satisfied with the product you receive, you may return it within 30 days for a refund.

How accurate are the item dimensions listed on your web pages?

My Generation verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1 1/2”).  If you are not satisfied with the product you receive you may return it within 30 days for a refund.

Are there larger sizes available?

Yes, we offer larger sizes by request.  Larger sizes require a few more days for processing and shipping.  If you’re interested in purchasing larger size posters, please contact us by phone or email.  We will be happy to help you with your order.

International Ordering

Payment Options

We accept Visa, MasterCard, Discover, American Express and Paypal.

International Returns

Return Policy

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product.  Shipping charges will not be refunded.

How to return your item

Please see  your invoice for instructions on returning your product(s), or contact us by at info@mygenerationshop.com.

Shipping & Delivery

What type of packaging do you use?

Posters are mailed in extra strong mailing tubes.  Note Cards, CDs & DVDs are mailed in padded envelopes with added protection.

When will my poster arrive?

All orders are processed and shipped every Wednesday.  We ship using USPS & Canada Post.  UPS and FedEx are available upon request and will require additional shipping charges.

Returns

What is your return policy?

We are committed to quality products and your satisfaction is 100% guaranteed.  If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product.  Shipping charges will not be refunded.

How do I return my purchase?

You may return your product for a full refund of the product cost (excluding shipping charges) by following these simple steps:

    1.  complete the Return Instructions form on the bottom of the packing slip included with your order.
    2. Ship your item back to us in its original packaging and enclose your completed return request.  We strongly encourage you to return the item via a trackable method.
    3. We will typically issue your refund within 48 – 72 hours of receiving the package.
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